Shaun Allen

My CV.

Experience

Streetworks Coordinator

Harrelli Communications

• Coordinated streetworks activities across multiple build locations, ensuring full compliance with NRSWA regulations and minimising disruptions to public traffic.
• Managed permit applications and approvals for excavation projects through efficient liaison with local authorities.
• Performed in-depth SafeDig utility searches using LSBUD, NPG, NGN, Water and Telecoms platforms for all planned excavations, to prevent strikes and support incident-free operations.
• Responded to Section 74 notices and Fixed Penalty Notices (FPNs) from highway authorities, coordinating with teams to address compliance issues, mitigate financial penalties, and ensure timely resolution of streetworks non-compliance.
• Compiled and reported key performance indicators on streetworks activities, including permit compliance rates and incident statistics to senior management.

Present 2025
Business Support Coordinator

Frontier Networks

• Maintain and troubleshoot IT systems (VoIP, Microsoft 365, Ubiquiti hardware, CCTV, firewalls) for optimal performance and Cyber Essentials compliance.
• Process permit applications, ensure NRSWA/Openreach compliance, and manage street works audits via Depotnet.
• Handle urgent issues, complaints, and S74s; produce Safe Dig prints and management reports.
• Oversee stores, ensuring accurate stock and high housekeeping standards.
• Manage user accounts, action security alerts, and support VoIP/Telecom customers.
• Drive system improvements through innovative technology deployment.

2025 2022
Support Teamleader

Purebroadband

• Led a team of 2nd line support professionals, overseeing the resolution of complex technical issues across various platforms, including MikroTik, Ubiquiti (UniFi), and Cambium.
• Provided expert technical guidance and mentorship to team members, setting performance goals and delivering feedback to enhance skills in troubleshooting network and hardware issues.
• Collaborated with cross-functional teams, such as 1st line support, network operations, and engineering, to ensure timely and accurate resolution of technical challenges involving network infrastructure and telecommunications services.
• Troubleshot and resolved intricate issues related to telecommunications services, utilising expertise in MikroTik routers, Ubiquiti (UniFi) access points, and Cambium equipment to optimise network performance.
• Developed and implemented best practices and standard operating procedures for 2nd line support operations, focusing on the effective management and configuration of hardware technologies and ensuring adherence to service level agreements (SLAs).

2022 2020
Support Teamleader

Quickline Communications

• Led a team of customer support professionals, managing customer inquiries, complaints, and technical issues related to broadband services.
• Develop and implement customer support policies and procedures to ensure high levels of customer satisfaction and adherence to service level agreements (SLAs).
• Monitor team performance, providing coaching and feedback to drive continuous improvement.
• Analyse customer feedback and service metrics to identify areas for enhancement and implement action plans to address issues.
• Oversee the use and maintenance of hardware including MikroTik, Ubiquiti, and Cambium technologies.

2020 2015
Computer Technician

Global IT Services

• Diagnose and troubleshoot hardware and software issues on desktops, laptops, and other computer devices.
• Install and configure operating systems, applications, and peripheral devices, including printers, scanners, and network routers.
• Conduct hardware repairs and upgrades, such as replacing hard drives, memory modules, and power supplies.
• Perform maintenance services, including cleaning and optimising computer systems to enhance performance and reliability.
• Maintain detailed records of client service requests, equipment inventory, and billing information using service tickets and invoicing software.

2015 2010