Leading a 2nd line technical support team, providing high level telephone, remote and onsite support to residential and business customers while working with a range of technologies including fibre and fixed wireless hardware.
Working with Ubiquiti and Cambium wireless technology along with MikroTik routers, supporting residential and business customers with their technical queries in line with Service Level Agreements while maintaining and monitoring the core networks state.
Diagnosing and repairing windows computers, Linux servers and VoIP systems onsite and via remote desktop sessions while maintaining business customers IT systems with security updates and patches.
Managing a team of web developers and SEO specialists ensuring projects are completed on time and to a high-quality standard to ensure the clients get their desired results for their business.
Running an online E-commerce gift card website whereby the main goal was to increase online sales and traffic through the website along with interacting with customers via live chat and email.
Providing technical support over the phone while carrying out remote desktop repairs for customers as well as attending sites in person to replace any failed hardware components.
Building websites and relationships with local businesses in and around Hull and helping them meet their online goals with search engine optimisation (SEO) strategies.