About Me.

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As a technical manager in the telecommunications sector, I bring extensive experience in leading and managing technical teams to deliver complex projects, while ensuring high levels of quality and customer satisfaction. My strong technical background and knowledge of the telecommunications industry have enabled me to effectively oversee and optimise network operations, while also driving innovation and continuous improvement initiatives.

With a proven track record of delivering results, I possess excellent project management and problem-solving skills, enabling me to tackle technical challenges and drive organisational success. Equipped with exceptional project management and problem-solving skills, I thrive in tackling technical challenges head-on, ensuring the success of the organisation.

Additionally, I have demonstrated success in building and maintaining effective relationships with cross-functional teams and customers, and possess excellent communication and leadership skills. As a dedicated and collaborative professional, I am committed to driving technical excellence and innovation in the telecommunications industry.

Driven by a passion for excellence and a commitment to innovation, I am dedicated to pushing the boundaries of technical achievements.

S. Allen

Personal Information


Reviews

Trustpilot

My CV.

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Experience

  • Technical Manager

    Frontier Networks

    • Oversee technical operations for the network infrastructure, ensuring high levels of quality and reliability.
    • Manage and lead technical teams, including network engineers and support staff.
    • Monitor network performance and troubleshoot issues to ensure rapid resolution and minimise downtime.
    • Implement and maintain best practices for network security, including ensuring compliance with industry standards and regulations.
    • Drive innovation and continuous improvement initiatives, including researching new technologies and identifying opportunities to enhance network performance and reliability.

    Street Works Coordinator

    Frontier Networks

    • Process and submit permits for civils projects through the street works portal, following established procedures.
    • Collaborate with authorities and regulatory bodies to address any inquiries or issues related to permit applications.
    • Monitor permit status and deadlines, proactively following up on any outstanding or expiring permits.
    • Maintain accurate records and documentation of permit applications, approvals, and associated communications.
    • Requesting and analysing safe dig prints for efficient and safe execution of civil projects.
    • Proactive approach to assessing excavation plans, highlighting any potential conflicts or risks to the civils teams.

    Present 2022
  • Support Teamleader

    Purebroadband

    • Leading a team of 2nd line support professionals, responsible for handling technical issues.
    • Providing technical guidance and mentorship to team members, including setting performance goals and providing regular feedback and coaching.
    • Working closely with cross-functional teams, including 1st line support, network operations, and engineering teams, to ensure the timely and accurate resolution of technical issues.
    • Troubleshoot and resolve complex technical issues related to telecommunications services, including network infrastructure, software, and hardware.
    • Develop and implement best practices and standard operating procedures for 2nd line support operations, ensuring adherence to service level agreements (SLAs).

    2022 2020
  • Support Teamleader

    Quickline Communications

    • Leading a team of customer support professionals, responsible for handling customer inquiries, complaints, and technical issues related to there broadband services.
    • Develop and implement customer support policies and procedures, ensuring high levels of customer satisfaction and adherence to service level agreements (SLAs).
    • Monitor team performance and provide coaching and feedback to team members to drive continuous improvement.
    • Analyse customer feedback and service metrics to identify areas for improvement and implement action plans to address issues.
    • Develop and maintain strong relationships with customers, ensuring timely and effective resolution of issues and concerns.

    2020 2015
  • Computer Technician

    Global IT Services

    • Diagnose and troubleshoot hardware and software issues on desktops, laptops, and other computer devices.
    • Install and configure operating systems, applications, and peripheral devices such as printers, scanners, and network routers.
    • Perform hardware repairs and upgrades, such as replacing hard drives, memory modules, and power supplies.
    • Provide maintenance services such as cleaning and optimising computer systems to improve performance and reliability.
    • Maintain accurate records of client service requests, equipment inventory, and billing information using tools such as service tickets and invoicing software.

    2015 2010

Network Skills

Switching

94%

FWA 5Ghz

95%

VLANS

83%

Subnetting

91%

Routing Protocols

79%

Technical Skills

Servers (Linux)

80%

Coding

77%

IT Security

89%

SEO

78%

Data Analysis

84%

My Services.

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Web Design

Every business needs to be online. Stand out from the competition and make your company look its best with a brand new website.

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Cloud Hosting

Save time & money with simple and reliable cloud hosting for your website.

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Email Accounts

Mailboxes, aliases, mail forwarding, and add catch-all addresses for your domains, Its a fully-featured email experience.

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Network Setup

Access points, mesh systems, security gateways, switches, printers, CCTV and more.

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SEO

Lets drive some organic traffic to your website via a mix of well known and proven methods helping your business grow.

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On-site IT

Some IT issues can only be resolved on-site. These types of issues are often the most important ones to your business.

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Remote IT

Lets fix the most common IT issues by remotely connecting to your computer while chatting over the phone.

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Database Management

Free your business from the burden of managing its own database, giving you more time to focus on what’s important to your business.

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Bug Fixing

Hunting for problems on your website and implementing the necessary patches and security updates to prevent possible issues.

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Security Audits

Lets detect and fix those security problems before they become a problem.

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Firewall Setup

Firewall security is vital for your business because it helps to protect you from external threats.

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Photography

High-Quality Photography is key in capturing and engaging the attention of your online customers.

Contact Me.

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Let's Talk